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Published on:
August 31, 2022

Healthcare LMS: A Complete Guide

Healthcare is a rapidly changing industry, and professionals must be highly trained and educated to keep up with patient demands. Healthcare facilities need to focus on employee learning and development to support a continuous learning environment, including access to continuing education courses, professional skill development resources, and more. 

Perhaps this is why the global healthcare LMS systems market is projected to surpass USD 3.5 Billion by the end of 2030. 

More and more healthcare professionals, facilities, and education providers are seeing the value of having a unified, flexible system to support training for various healthcare workers. Learning management systems (LMS) have a reputation for being a cost-effective way to deliver quality training. They also have the benefit of being able to provide training anytime, anywhere, and on any device. This makes training remote workers or workers that often perform duties out in the field quicker and easier than ever before.

In this guide, we’ll explore the main benefits of the healthcare learning management system, as well as different features, use cases, and real-world success stories that prove the effectiveness of using LMS systems for healthcare.

Let’s get started.

How Can the Healthcare Industry Benefit From Popular LMS?

Using a healthcare learning management system as the core of employee learning and development provides several benefits that make creating, managing, and maintaining courses and users much more manageable. 

Customization

A customizable LMS is essential for a healthcare organization. After all, the point of the system is to help you facilitate your learning and development strategies, so the system should work with your goals, not against them. Of course, every piece of software has limitations, but you shouldn’t have to reinvent your objectives to make them work.

Tovuti is an example of a highly flexible and scalable LMS solution for healthcare environments. We work with you to fit the LMS with your training needs and organizational structure, rather than you having to adjust your needs to fit with our system. 

Enhanced Monitoring

Quickly and effectively managing the training outcomes for large staffing models is especially important for the healthcare industry. Hospitals and healthcare facilities must ensure that their staff complies with all local and federal regulations. Doing so protects the facility from potential legal implications and ensures that patients receive a consistent standard of care. 

Tovuti LMS includes a built-in analytics dashboard and report builder that allows you to view high-level or granular data, depending on your set parameters. This means you can quickly see data like performance and course completion information for a single employee, a group of employees, or the entire organization at a glance.  

Course Creation

Being able to easily create and deploy training courses and materials in one centralized location is important for ease of access to training and collaboration. A healthcare LMS can easily help healthcare facilities implement all types of training, from onboarding, compliance training, and much more.

Clinicians learn and improve by analyzing patient data and collaborating to enhance the quality of care and improve patient outcomes. One important way an LMS can help with this is through EHR/EMR integration. This integration inserts patient data into the LMS to be used within courses, materials, and other resources. However, data privacy laws and best practices for handling patient data must be followed if this is done.

Ease of Implementation

Implementing a core training solution within your healthcare organization takes time, but the process should be straightforward with as little downtime as possible. Most popular healthcare LMS vendors have a straightforward implementation process that ensures that a healthcare organization still needs all of its systems up and running while training is in progress.

Tovuti’s implementation timeline is more of a marathon than a sprint. Our 4-week training program with one of our onboarding coaches is designed to get you up and running quickly, but with the knowledge, you need to start successfully.

Appointing & Registering

Compliance in the healthcare industry is obviously a major focus for healthcare organizations of all types, especially with ensuring that all staff meets compliance requirements for their specific roles. Ensuring that everyone takes needed training, including registering and appointing or assigning needed courses, can be arduous for an administrator or supervisor to handle manually. 

Healthcare LMS options like Tovuti can alleviate most of that through robust course management capabilities, such as batch enrollment — which allows you to enroll a group of users into a course or event through the click of a button. 

Users can also be automatically notified within the system and through email with auto notifications. These notifications can be customized to:

  • Inform users of certification expiration dates
  • Remind users of upcoming events and courses
  • Let users know when they’ve been registered in a new course or event

Program Authorship

A healthcare LMS can do more than just host courses, it can help facilitate entire programs with customized learning paths. Rather than manually police whether a worker has taken courses in the correct order or hasn’t missed any essential learning, custom learning paths make it easy by creating a checklist that allows an administrator to assign and unassign courses as needed. This automatically prevents a learner from taking courses out of order, meaning advanced courses are locked until previous courses are taken.  

LMS Healthcare Features

As a highly-regulated and complex industry, the features of a healthcare LMS must be able to support the changing needs of both healthcare professionals and organizations. This means providing features that provide flexibility and efficiency in managing content, delivering content, system navigation, and much more. 

Content Management

Ease of course creation and management is important for busy individuals in the healthcare industry. An LMS with robust course creation features means that engaging and effective courses can be easily created and deployed within the system.

Here are some examples of essential course creation and management tools that any healthcare LMS worth its cost should have, along with the benefits of each.

Popular course creation features

Benefit

Built-in course authoring When an LMS like Tovuti has built-in course authoring, it means that you can create or edit courses right in the LMS. This makes it easy to make quick updates or changes with little hassle and technical knowledge.
SCORM compliance SCORM describes a file standard that is used by many healthcare LMS platforms to ensure compatibility. Simply upload your module’s SCORM files and the LMS will read them accordingly.
Gamification Injecting a bit of fun into courses not only makes them more engaging, it adds a human element and helps facilitate better learning outcomes.
Bring your own content From PowerPoints, PDFs, Word documents, and more, healthcare LMS platforms like Tovuti can take your existing training materials and store them within the system, or allow you to use them to augment an existing course.
Course tracking Tracking the performance and progress of learners as they attempt and complete courses allows you to keep tabs on training success.
Lesson gating By setting parameters for what learners need to complete before taking a certain course, you can control the flow of information and ensure that courses are taken in the correct order.

Planning Tools

Being able to plan out your courses and desired learning outcomes in advance is important for not only ensuring learner success but maintaining a standard level of training. Healthcare industry training is often quite complex, meaning that courses, access levels, and desired outcomes have to be carefully considered before training is deployed.

For instance, earlier in this article, we briefly discussed EHR/EMR integration into an LMS. While valuable for clinicians to have access to, not everyone who accesses the LMS will have the authorization to view patient records. User groups are one example of an LMS feature that can mitigate unauthorized access in the planning phase. With user groups, access levels to certain content can be controlled for batches of users based on parameters that you set. This means that sensitive information can be blocked from certain users. 

There are other ways that planning tools can control the flow of information, such as personalized learner portals. These portals act as a hub for each learner, meaning that when they log into the LMS, their portal is the first thing they see. Portals can show courses the learner is currently enrolled in, their progress through a program or learning path, and much more.

Social Learning Functionality

Social learning theory has long been touted as a positive way to teach the behaviors, attitudes, and emotional reactions that one would expect someone to exhibit in a certain setting, including different jobs. In healthcare, social learning can be seen as an innovative way to train healthcare workers and improve patient care. But obviously, barriers like differing schedules, distributed teams, and doctors and nurses being busy with patients can hinder the effectiveness of social learning.

With healthcare LMS systems, however, social learning is more accessible to healthcare organizations. Here are three features that Tovuti offers that support social learning:

  1. Social profiles — allows the learner to create a custom profile with their picture, certifications, and more to share with others within the LMS
  2. Communities — acts as a mini social network within the LMS, allowing learners to easily connect with each other to form discussions, break into groups, and share text, video, and images
  3. Forums — provide a structured and searchable way for users to share information that can be used to create knowledge repositories

Evaluation Tools

Ensuring compliance is a big job in the healthcare industry. Workers in different roles often must meet certain requirements yearly to maintain their certification. For example, emergency medical services training needs to be available for emergency personnel because they often need to take courses throughout the year to gain enough hours (hour requirements differ by state) to continue to legally perform their jobs. 

Being able to keep track of current, expired, and soon-to-be expired certifications can be a big manual job for an administrator or a manager.

Instead, evaluation tools within an LMS like Tovuti can help reduce the time and effort involved with this through:

  • Analytics and reporting, which allows you to segment data for things like performance, course completion, certification start and end dates, and much more, and export it into an easily-readable report
  • User transcripts, which allows you to keep track of performance, badges, and certificates, and lets you export and share this data securely
  • Team lead dashboard, which allows a supervisor or manager to track the progress of employees in real-time without having to export and send a report

Security Tools

Security is paramount for LMs systems for healthcare, especially if EHR/EMR integration is planned. Security tools that you should look for in a healthcare LMS include:

  • User groups and permissions — allow you to control access to different parts of the LMS, including segregating courses and other information from certain users
  • Admin users — allows you to set certain users with high levels of access so that they can make needed changes to the system, as well as sub-administrators with a slightly lower level of access
  • Single Sign On — makes it easier and more secure for learners to log into the system through a single, secure login

Use Cases for Healthcare LMS Software

There are many ways that healthcare LMS software can be used to facilitate training in this fast-paced industry. Some common examples are outlined in the table below:

Use Case for Healthcare Training LMS

Description

Compliance training Healthcare workers in various lines of medical work need to maintain their certifications over time. A healthcare LMS can host training courses to make maintaining these certifications easier.
Remote training Emergency services personnel, doctors, nurses, and other healthcare professionals often need to travel to other healthcare facilities and hospitals to do their work, and otherwise work away from the office. Healthcare LMS software allows these professionals to complete training from any device, anytime.
Knowledge management Healthcare professionals can greatly benefit from access to shared knowledge, as it helps with improved patient care, career development, and skill development. Healthcare LMS software can act as a centralized point where this knowledge can be stored, managed, and maintained.
Onboarding New recruits to a healthcare facility need standardized, consistent onboarding. This helps get new employees started quicker, and increases confidence and job performance.

Success Stories

Healthcare facilities and businesses that have taken the plunge and implemented a healthcare LMS have seen measurable improvements to their training outcomes, as evidenced by these real-world success stories.

Success Story #1: UDG Healthcare

As a global provider of clinical advisory, commercial, communication, and packaging services to the healthcare industry, UDG Healthcare employs more than 9,000 people, with companies operating in 29 countries.

Unfortunately, their large and diversified workforce wasn’t adequately supported with a unified learning and development platform. Employees instead relied on a single-page compliance system (basically a web page that mimics a native application) which only delivered mandatory training. The employees found the system to be boring, difficult to use, and not engaging in the slightest. It was clear that something needed to change.

By implementing an LMS with robust capabilities, UDG Healthcare was able to see the following benefits:

  1. A centralized location for all training materials and courses, easily accessible by the 9,000+ employees of UDG Healthcare
  2. The ability to track and monitor course completions and compliance at both a high level and granular, meaning data for specific teams, departments, and even individual employees can be isolated
  3. Support for multiple languages, so employees can learn in their own language
  4. An increasing directory of available training courses, all with support for learning anytime, anywhere and on any device

As a result of the healthcare LMS implementation with the above features, UDG Healthcare was able to increase their online learning engagement by a whopping 1700%!

Success Story #2: Michael Garron Hospital

As a training hospital that’s part of Toronto East Health Network in Toronto, Canada, Michael Garron Hospital exemplifies quality and safety. However, their current LMS solution was no longer cutting it, leaving them to look for a solution that provided more innovative and robust features. One example of this was fitting training in for different employee schedules. Not only could the old LMS not schedule instructor-led training within the system, meaning that they had to rely on spreadsheets, but the costs associated with employee training were massively inefficient — employees of course receive pay for in-class training time, but so do the employees that backfill those roles on the front lines.

With the new LMS solution, Michael Garron Hospital was not only able to provide flexible, asynchronous eLearning courses with engaging elements like gamification, but they were also able to make training more accessible to employees. Suddenly, employees could take courses anytime, anywhere, meaning they could fit training within their current work schedules. As well, the training experiences overall were more positive, engaging, and motivating when compared to previously available training.

Success Story #3: Villa

As a leader in healthcare compliance training, Villa is not only focused on this but also provides career development paths for employee growth and retention in the healthcare industry. They are based in Lincolnwood, Illinois, and support clinical operations in 34 locations across 5 states.

The clinical and organizational development leaders at Villa wanted to ensure that nurses had access to the best education, and after consulting with Relias, implemented both their Assessments and Learning Management System products. 

The Clinical Assessment ensures compliance, and the Learning Management System provides continuous learning opportunities to support career development. As well, it allows Villa to track the effectiveness by analyzing data from engagement, competency, and clinical outcomes for those receiving care. This allows Villa to determine ROI.

FAQ

What is the difference between an EHR LMS and a standard healthcare LMS? 

The difference lies in whether the LMS is authorized to house Electronic Health Records or not. In theory, an LMS can be used to host EHR, but the provider must ensure that the security of the system meets relevant local, state, and federal regulations. This may mean signing an indemnity agreement or other documentation to prove intent.

Which organizations can benefit from using an LMS for healthcare?

Many different healthcare organizations can benefit from using a healthcare LMS to deliver high-quality and effective training. These organizations include:

  • Long-term care facilities
  • Assisted living centers
  • Health Systems 
  • Physician offices
  • Walk-in medical centers
  • Urgent care facilities

How does a healthcare training LMS facilitate communication?

LMS platforms like Tovuti allow instructors and learners to communicate with each other in a number of ways, including:

  • Being able to leave comments and feedback directly on a course or assessment
  • Searchable forums that allow learners to both ask and answer questions
  • Mini social networks such as Tovuti’s communities that allow learners to easily interact with each other

Summary

As the healthcare industry continues to evolve, so are the innovative ways in which organizations are providing training to the healthcare professionals that work for them. For many healthcare organizations, this means implementing the latest training technology, which is where a healthcare LMS comes in.

Through an LMS for healthcare, organizations can ensure that their employees remain compliant with local, state, and federal laws that govern the certifications and competencies that healthcare workers in various fields have. At the same time, access to effective training improves since courses and materials are available through the healthcare training LMS anytime and anywhere, using any device.

Looking for a healthcare LMS solution for your organization? Tovuti is here to help. Our robust LMS solution is not only feature-rich, it’s also easy to use and fully customizable to your organization’s needs. Check us out today!

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